Planning for Back of House (BOH)

Consult with Stakeholders: Engage with department heads, such as housekeeping, front desk, and maintenance, to understand their needs and prepare for the unexpected. Also, bring in DMA Floors and other suppliers early in the process to advise you on key decisions. This step saves you time, money, and headaches down the road. All suppliers and contractors need to have a proven record of working within the constraints of a 24/7 operation.

Set up the schedule and contingency plans: No project exists in a vacuum. DMA Floors is fortified with talented project managers for that reason. They can advise you on how to prepare, based on their decades of experience. Also, plan the work in phases and stagger the timing to ensure continuous operation.

Guest Communications: Clearly communicate to guests in advance about any maintenance work that may affect their stay. Use signage, notifications at check-in, or direct communication through the booking system. If possible, redirect guests to alternate areas or provide compensation or amenities for any inconvenience caused.

Safety Protocols: Set up barriers and signage. Be sure that work areas are properly sealed off. Confirm that all work complies with local regulations and industry standards (i.e. fire safety, accessbility, environmental protection).

Implementation: Confirm that all teams are aligned and monitor progress. Ask staff and guests for feedback to apply to the next project.

Follow-up: Document the work and who was involved while it's fresh in your head. Note materials, costs, issues encountered, and stellar performance. Make adjustments to other project schedules accordingly.

What flooring finishes are best for each BOH area?

Bare concrete or VCT have often been used for the back of house in an effort to reduce costs. While this may be true initially, the maintenance costs and upkeep, and safety concerns can offset any savings. There are several options that provide safe, durable, low maintenance conditions: ceramic tile, polished concrete, resinous systems, and sheet vinyl or rubber.